SAMPLING:

We charge double prices on samples because Sample Production always takes similar time consumption as to bulk order working and similar energy of raw material arrangements, management, fixed costs of Dye making, Cutting, and designing, and also carry a high cost of wages due to the high rate of time consumption of labor worker. However, we adjust the sample extra charges into normal charges once a bulk order is placed after approval of samples with necessary satisfaction and advance payment.

ORDER PLACEMENT GUIDELINES:

For fast processing of orders, just send us all order details in one email, we don’t accept details provided scatteredly in different periodic emails and WhatsApp. Because order details being provided in chats and conversations are considered informal.
Please Also follow the guidelines as advised below;
Provide us a very clear list of Names, Numbers, and Sizes of instruments in an Excel sheet or look-alike easy-to-read sheet/list.
Provide us good resolution files/pictures of technical drawings, brand logos, brand packaging labels, etc in Jpeg, PDF, CDR, etc.
We discourage any alteration or changes in the finalized order once done and has been started to producion line, this practice surely made the order turnout time longer as well as raised the cost of production in some cases.
We allow a minimum of 20 Pcs of one item/color/kind as MOQ.
After providing all final details and confirmation of advance payment by the customer, we initiate the order design as per our mutually agreed schedule; and also get the design approved from the customer before we go for the production process.

DESIGNING THE PRODUCT:

Let our technical customer service team help you create the technical drawings for your instruments. Whether you need an existing logo reproduced or brand new custom art, our talented staff will work with you from concept to finished art. Designs are offered in a wide variety of subjects, styles, shapes, and sizes, to suit any project
Please also follow the guidelines as advised below;
All technical drawings must be saved as a CDR, PDF, TIFF, PSD, EPS, AI, or PNG file.
Photoshop files should be saved as PSD or PNG, preferably in layers

TURNAROUND TIME:

Typically 3 to 4 weeks, normally we deliver the order within 4 weeks but to be reserved we officially ask for 3-4 weeks excluding delivery time. We say “typically” because it depends on you. If you are good about getting us what we need and communicating with us in a responsive, organized, clear, and comprehensive way, the faster it goes and also depends on the payment, pays quicker move faster.

ABOUT DELIVERY:

All custom orders are accepted on a first-in-first-out basis. Please place your order early. Your delivery date will depend on when we receive your final order and approval of your order details has been completed. Delivery charges of any courier/cargo company are never flat-rated. We always offer the best delivery options i.e. DHL / Fedex / Skynet / Air-cargo etc depending upon the cost of delivery, the weight of the delivery, how fast the customer wants it delivered, and where to deliver. Delivery is subject to the current production schedule and unless a specific date has been agreed upon in writing, delivery may be postponed. Completed orders will be shipped after the customer’s balance is paid in full.

ORDER ALTERATIONS AND ADD-ONS:

Once the order has been sent to the manufacturing unit, Just send a request to your customer service person and they will assist you in fulfilling that request. Our CSR will then collect any additional payments if necessary and place your new order addition but we then don’t undertake the timing agreed because normally in such cases manufacturing process gets slow. If the instruments were sent to you and you want to reorder some more, please tell the team (this is the reorder) and get all the info at a time. However in separate times any addition of new instruments which has been made earlier a minimum quantity of 20 Pcs is allowed.

REFUNDS:

Customers who refuse or cancel orders after Alberon Instruments has received the deposit will forfeit the 50% deposit and will be billed for the 50% balance. All goods will remain the property of Alberon Instruments until paid in full.

MISTAKES & REPAIRS:

Custom instruments is a complex process; there are several steps that you and Alberon Instruments need to go through to get your orders to you. Unfortunately on rare occasions, mistakes can be made. If you receive something that you did not approve or have manufacturing fault, contact us immediately. If we have made an error in your order, we will remake or repair your order as soon as possible. If, however, you have ordered the incorrect instruments or sizes or approved a design that is incorrect or any other issue not within our control of ours, we cannot take responsibility for that, however, we will work with you to come up with a solution to help you get on the road as soon as we can.